We do not do severe de-matting, because we like dogs, and de-matting is painful and inhumane. If a dog comes in severely matted, the only humane option is to clip the dog short. We will advise the client about an appropriate grooming schedule to avoid the problem in the future.
Matting can get ahead of a person for a variety of reasons, like getting wet frequently without being brushed, snow, parasites or skin conditions that cause the dog to scratch or rub, or harnesses or collars left on for long periods without removal and brushing. Coat change from puppy to adult coat, usually at 8 – 12 months of age, can also cause matting. Please, have your dog groomed regularly and brush it at home between grooming appointments to avoid severe matting.
We do not enjoy doing overhaul grooming, and your dog will be healthier and happier if its coat is cared for regularly.
Here are some photos of severe matting and the resulting very short trim. It is very uncomfortable for the dog to be severely matted.