FAQ'S About Grooming

How long does it take? Grooming is a more involved process than going to the barber and does take more time. You will be asked to leave your dog for 2 - 4 hours depending on the amount of work required.
Is there anything I should do before my dog's grooming appointment? Please take your dog for a walk. Walking not only burns off excess energy, helping your dog be more still and calm for grooming, but it gives your dog lots of opportunities to take care of business before coming into our shop and home. Having to "go" can cause additional stress for a dog, as usually they don't like to have bathroom accidents inside. For groomers, such accidents create a lot of additional work, sometimes requiring starting over, re-bathing and drying the dog, putting us behind in our work.
Is there anything I should bring? We always have treats in the shop. If your dog is on a special diet, please let us know, and you are welcome to bring your own treats. Please bring your dog in on a leash.
My dog gets hot in the summer, should I clip him? Double - coated dogs (such as Golden Retrievers, Pomeranians, Northern breeds, Shepherds etc) should never be clipped unless they are so matted there is no choice. Instead, the wooly undercoat should be brushed out, preserving the guard hairs. See Double Coated Dogs.
Will you brush my dog's teeth? No. Toothbrushing should be done daily, so it needs to be done at home. We will happily give you some tips on how though!
What if my dog has tangles? Severely matted dogs will need to be clipped short. It is cruel to try to brush out mats. If your dog is matted we will clip her and give you lots of advice on preventing it in the future.
How often should my dog be groomed? Depending on breed and desired style, every 4 - 12 weeks. The longer the desired coat, the more often the dog should be groomed. If you decide to return within 6 weeks you will receive 10% of your next grooming. Within 4 weeks you will receive 15% off.
Do you treat for fleas? If your dog has fleas we will use a flea and tick shampoo, followed by an oatmeal shampoo. This is to avoid spreading the fleas to other dogs, but your dog will still need to go on flea control. Flea control products can be purchased from your Veterinarian.
Will my dog be kept in a crate / kennel? For short periods of time your dog may be kept in a kennel. Think of it as a comfortable waiting room where your dog can relax and look around and be safe. While waiting to go home, between stages of grooming, or if we are interrupted during the grooming, your dog will be placed in his or her own space.  See this post to read the detailed reasons why crating keeps your dog clean and safe.
More questions? Please have a look at our Blog which covers topics such as brushing, nail trimming, senior dogs, double coated dogs, and canine obesity
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